http://urice.si/talks/2009/02/09/spletne-urice-103-16-mostly-difficult-steps-to-becoming-a-customer-experience-driven-organization/ Bi-weekly gatherings of Slovenia's web folks Tue, 05 Nov 2013 20:21:06 +0000 hourly 1 http://wordpress.org/?v=4.0 http://urice.si/talks/2009/02/09/spletne-urice-103-16-mostly-difficult-steps-to-becoming-a-customer-experience-driven-organization/#comment-118 Wed, 20 May 2009 14:34:49 +0000 http://web.zen.si/archives/2009/02/spletne-urice-103-16-mostly-difficult-steps-to-becoming-a-customer-experience-driven-organization/#comment-118 Iz wikipedie “Before Amazon published its phone number on its website, numerous web pages existed solely to publish the Amazon.com customer service phone numbers. One such page received in excess of 23,000 visits in December 2004 alone.[69] Despite the perceived difficulty in reaching customer service by phone, Amazon.com “remains the leader among e-tailers” in customer satisfaction according to the American Customer Satisfaction Index’s fourth-quarter 2007 survey.” – izredno zanimiv podatek

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